We’d love to hear from you. ✨
Whether you have a question about your prompt pack, need help with download access, want to clarify PLR license terms, or just want to share how you’re using our prompts — we’re here for you.
At PromptPixel, we believe real connection fuels creativity. We read every message and aim to reply within 24–48 hours (excluding weekends and holidays).
📬 How to Reach Us
✉️ Email: support@promptpixel.my.id
(Best for order issues, license questions, content feedback, or general inquiries)
💡 Pro Tip: To help us serve you faster, please include your order number or account email in your message.
✅ What We Can Help With
| Topic | Examples |
|---|---|
| Order & Access Support | Can’t find your download link? Need a file re-sent? Having trouble extracting ZIP files? |
| PLR License Questions | Clarifying what you can/can’t do with Private Label Rights, attribution requirements, or resale permissions. |
| Product Feedback | Suggestions for new prompt styles, themes, or AI tool compatibility (Midjourney, DALL·E 3, Leonardo, etc.). |
| Technical Issues | Broken links, corrupted files, or website bugs on promptpixel.my.id. |
| Collaboration Ideas | Interested in bundling, affiliate partnerships, or co-creating prompt collections? Let’s talk. |
| Billing & Refunds | Questions about charges, refund eligibility, or updating payment details. |
❌ What We Can’t Help With
To set clear expectations, please note that we cannot assist with:
| Limitation | Why & Alternative |
|---|---|
| Personal Prompt Engineering Coaching | Our products are educational tools — not 1-on-1 consulting. For personalized AI strategy, consider hiring a dedicated coach. |
| Guaranteed Sales or Marketing Results | We provide creative assets, not business guarantees. Success depends on your execution, niche, and market. |
| Legal or Tax Advice | Questions about business registration, taxes, or intellectual property law? Please consult a qualified professional. |
| Third-Party Platform Support | Issues with Etsy, Gumroad, Canva, Midjourney, or other tools? Contact their support teams directly. |
| Custom Prompt Requests | We don’t create bespoke prompts outside our product catalog — but we love hearing your ideas for future packs! |
| Urgent/Same-Day Requests | We strive for 24–48h replies. For time-sensitive needs, please plan accordingly. |
🗨️ Before You Write… Quick FAQ
Q: I purchased but didn’t receive my download link.
→ First, check your spam/junk folder. If it’s still missing, email us with your order details and we’ll resend it promptly.
Q: Can I resell prompts with PLR rights on Etsy?
→ Yes! Most PLR licenses allow resale on marketplaces — but always review our [PLR License Terms] for specific rules (e.g., no direct file sharing, branding requirements).
Q: Do you offer refunds if the prompts don’t work for my AI tool?
→ Because our products are digital and delivered instantly, refunds are evaluated case-by-case. Please review our [Refund Policy] before purchasing.
Q: How do I stay updated on new prompt drops?
→ Join our newsletter (footer of our site) or follow us on [Social Media Links] for early access and exclusive bundles.
💬 Share Your Wins (We Love These!)
Used our prompts to create a stunning campaign? Launched a prompt-based product? We’d be honored to hear about it. 🎨
While we can’t feature every story, your feedback helps us improve and inspires our next creations. No success is too small to celebrate.
🔐 Privacy Promise
When you contact us, your information is safe with us. We never sell, share, or misuse your data. Messages are used solely to support you and improve our products. For details, see our [Privacy Policy].
Thank you for being part of the PromptPixel community.
We’re honored to fuel your creativity and support your journey to building something real — one prompt at a time.
Create boldly. Sell ethically. Grow authentically. ✨
— The PromptPixel Team
https://promptpixel.my.id/